Shop Policies

CARE INSTRUCTIONS: 

Handwash your items in COLD water only, and lay flat to dry. Even though the majority of what we sell is superwash yarn, your items life will be prolonged if you take the time to hand wash it with care.

Hand dyed yarn MAY minimally release color in the first few washes. This is not abnormal, and can be caused by using warm or hot water, or using water that is not PH neutral. Hot water can cause the bond between the dye and the fiber to break and release color. To help counter this, always wash in COLD water, and you can use a 'Color Catcher' if they are available in your area.

SHIPPING POLICY: 

All items ship USPS first class if under 13 ounces, if over 13 ounces we still use USPS but it may ship with priority mail. 

We are responsible for your new purchase until it reaches the Post Office. After that, it is out of our control. We are also not responsible for weather related damage or delays. Once the package leaves our hands it is completely out of our control. 

Ownership of packages turned over to USPS transfers to the buyer. We are not responsible for lost, held, damaged or theft of packages. We are not responsible for delivery errors via carrier, or incorrect shipping info.   

Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS.  

We are not responsible for shipments sent to forwarding services or companies regardless of shipping service selected, if you place an order and your shipping address is a forwarding address you are responsible for contacting your forwarding company or service to locate your shipment.

RETURNS:

If there are any issues with your purchase, PLEASE contact us immediately. We will work with you to resolve those issues. Our goal is to make sure that you end up with a product that you love and that you will be able to use for a very long time.

All returns are in exchange for store credit ONLY and require you to provide your RECEIPT. Only UNUSED yarn may be returned for store credit up to 45 days past purchase. The yarn must be in original condition with all the original tags still attached and must be free from any detectable odors. All yarn and other merchandise bought on sale or with a discount of any kind is a final sale, no exceptions. 

PRIVACY:

Arkansas Yarn Co. does not sell your private information. Any information that we have about you is only what you willingly and knowingly enter on our website. Some basic demographic information is collected on our website for our own record keeping purposes. We wish to keep you as a happy, satisfied customer and we want you to know that we value YOU and your privacy.