Shop Policies
CARE INSTRUCTIONS:
Handwash your items in COLD water only, and lay flat to dry. Even though the majority of what we sell is superwash yarn, your items life will be prolonged if you take the time to hand wash it with care.
Hand dyed yarn MAY minimally release color in the first few washes. This is not abnormal, and can be caused by using warm or hot water, or using water that is not PH neutral. Hot water can cause the bond between the dye and the fiber to break and release color. To help counter this, always wash in COLD water, and you can use a 'Color Catcher' if they are available in your area.
SHIPPING POLICY:
All items ship USPS first class if under 16 ounces, if over 16 ounces we still use USPS but it may ship with priority mail.
We are responsible for your new purchase until it reaches the Post Office. After that, it is out of our control. We are also not responsible for weather related damage or delays. Once the package leaves our hands it is completely out of our control.
Ownership of packages turned over to USPS transfers to the buyer. We are not responsible for lost, held, damaged or theft of packages. We are not responsible for delivery errors via carrier, or incorrect shipping info.
Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS.
We are not responsible for shipments sent to forwarding services or companies regardless of shipping service selected, if you place an order and your shipping address is a forwarding address you are responsible for contacting your forwarding company or service to locate your shipment.
RETURNS POLICY:
Our Commitment to All Customers
We deeply value each of our customers and strive to provide the best possible experience with every purchase. Your satisfaction and well-being are of utmost importance to us, and we truly appreciate your understanding and support. If there are any issues with your purchase, PLEASE contact us immediately. We will work with you to resolve those issues. Our goal is to make sure that you end up with a product that you love and that you will be able to use for a very long time.
Returns Policy
In order to maintain a safe and pleasant environment for all our customers, we have a specific no returns policy regarding our products:
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No Returns Due to Pet and/or Scent Allergies: We kindly ask you to understand that we are unable to accept returns on products because they may have been exposed to pets or contain traces of scents. This policy is in place to protect those with allergies and sensitivities and to ensure the highest standards of safety and hygiene.
Our Assurance to You
We are committed to providing high-quality products that meet your needs. If you have any questions or concerns about a product before purchasing, please do not hesitate to reach out to us. We are here to help and will be happy to assist you in any way we can.
Thank you for your understanding and cooperation. Your health and satisfaction are our priorities, and we appreciate your continued trust in our products and services.
PRIVACY:
Arkansas Yarn Co. does not sell your private information. Any information that we have about you is only what you willingly and knowingly enter on our website. Some basic demographic information is collected on our website for our own record keeping purposes. We wish to keep you as a happy, satisfied customer and we want you to know that we value YOU and your privacy.